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Leadership

Our Team

Our Senior Leadership Team oversees the day to day operations of NEXUS Community Support Society. With diverse backgrounds in social services, business and healthcare, our team works together to lead our staff in creating inclusive community for all abilities.

Brandon Arnett

Chief Executive Officer

Brandon Arnett

Chief Executive Officer

Brandon joined our organization in 2009, and since then, he has been committed to our mission. Over the years, he’s taken on various roles, one of note being the Society’s first Manager of Human Resources and Labour Relations.

On January 1, 2019, Brandon took on the role of CEO, which marked a significant moment in our organization’s history. Since then, he has been dedicated to advancing organizational development, sustainability, and community engagement. In 2021, Brandon successfully led the organization through a challenging amalgamation process, bringing together the Cranbrook Society for Community Living and the Creston and District Society for Community Living. Again, in September 2023, he successfully navigated another important amalgamation with the Windermere District Social Service Society, further enhancing our organization’s reach and impact.

Under Brandon’s leadership, our organization has expanded its service area beyond the Kootenays to encompass the North Okanagan Shuswap region as well as the Thompson Cariboo. This expansion underscores Brandon’s commitment to extending our reach and positively impacting a broader community.

Working closely with our dedicated board, Brandon continues to shape the direction of NEXUS, continually seeking ways to serve our communities better. Beyond our organization, he serves as President at the BC CEO Network, an association that brings social service leaders together to strengthen our collective voice, promote effective business practices, and support leadership development.

Brandon is a passionate advocate for the social service sector and actively seeks opportunities to collaborate with fellow leaders to improve the sector and promote best practices. In his personal life, he enjoys spending time outdoors with his family. Brandon is also a proud member of the LGBTQIA2S+ community and envisions a future where everyone is treated equally and inclusively. This vision drives his commitment to contributing to the ongoing social movement within our communities and the province as a whole.

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Sarah Jacklin

Chief Operating Officer

Sarah Jacklin

Chief Operating Officer

With nearly 15 years of experience in the non-profit sector, Sarah brings expertise that is instrumental to our ongoing efforts in supporting communities throughout the region. Overseeing daily operations, she provides strategic guidance and collaborates closely with our Directors to ensure the highest quality of service delivery across our sites in BC’s Interior. Sarah’s strong background in human resources, labour relations, and program management, combined with a deep commitment to fostering an inclusive organizational culture, makes her an excellent fit for this pivotal role.

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Brittany Wake

Chief Financial Officer

Brittany Wake

Chief Financial Officer

Brittany joined our Leadership Team in 2019 as part of our finance department. She has a passion for accounting which shines through in the work she does. Brittany continues to learn how unique and diverse the Social Service Sector is. She works alongside our Program Managers and other Admin staff to ensure our payroll and finance practices meet the needs of our employees and our organization at large. She continues to streamline and modernize our processes so as to meet ever demanding time constraints.

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Michaela Lewis

Senior Executive Assistant, Executive Office, Board, and Organizational Communications

Michaela Lewis

Senior Executive Assistant, Executive Office, Board, and Organizational Communications

As Senior Executive Assistant, Executive Office, Board, and Organizational Communications, Michaela is an indispensable force at NEXUS. Her proactive approach, vast expertise, and meticulous attention to detail have a far-reaching impact across our organization. Michaela seamlessly manages critical executive operations, anticipating needs and ensuring everything runs efficiently. Whether handling sensitive matters or streamlining complex tasks, Michaela’s ability to stay ahead of the curve makes her a cornerstone of our success and growth.

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Steven Parker

Director of Community-Based Services

Steven Parker

Director of Community-Based Services

Steven joined the team in 2007 and has worked in various programs, including Employment Services and Community Inclusion. He served as Supervisor of Vocational Services in 2014 and Manager of Community Inclusion and Employment Services in 2018. In 2020, he was promoted to Director of Operations, where he worked with program managers and supervisors to enhance service delivery, staff development, and program growth.  In early 2023, Steven accepted the Director of Community-Based Services portfolio, overseeing the array of high-quality services our organization offers.

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Elaina Englesby

Director of Staff Supported Homes

Elaina Englesby

Director of Staff Supported Homes

Elaina, who has extensive experience in the social service sector in British Columbia and Alberta, joined our Senior Leadership Team in 2019 as the Director of Quality Assurance. Her background includes a range of capacities in staffed residential services, from direct service delivery to leadership. In recent years, she has specialized in policy development, occupational health and safety, and accreditation. In Elaina’s previous role as Director of Administration, she oversaw all administrative, health and safety, accreditation, and continuous quality improvement processes. In early 2023, Elaina accepted the Director of Staff Supported Homes role, where her experience and expertise will continue to drive our commitment to providing the best care and support to those we serve.

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Amanda Armstrong

Director of Services, Interior Region

Amanda Armstrong

Director of Services, Interior Region

Amanda has recently joined our senior leadership team and comes with 18 years of experience in the social services sector, with the past 10 of those years being in progressive leadership roles.

Amanda has spent the majority of her career serving individuals on the ancestral lands of the Tk’emlups te Secwepemc.

Some of Amanda’s experience includes providing direct support to children, youth and families, managing an audit team, overseeing the accreditation program, and directing the practice and operations of various teams, including Resources (both foster care and contracted residential care).

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Karen Jorgenson

Director of Human Resources & Labour Relations

Karen Jorgenson

Director of Human Resources & Labour Relations

Karen joined NEXUS in 2025, bringing over six years of experience in the social services sector. A Chartered Professional in Human Resources (CPHR), Karen now oversees the HR team, providing strategic guidance and support across the organization. Dedicated to streamlining internal processes and enhancing operational efficiency, Karen is equally committed to fostering an inclusive and positive workplace culture where every employee feels valued and empowered.

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Dora Fruin

Director of Administration & Program Supports

Dora Fruin

Director of Administration & Program Supports

As Director of Administration & Program Supports, Dora oversees efforts to streamline internal processes, ensuring that our services remain of the highest quality and that our programs are well-prepared for future success. She manages daily administrative functions, ensures compliance with Occupational Health and Safety standards, and handles accreditation processes. With over 15 years of experience within our organization, Dora brings a deep and versatile understanding of NEXUS and its operations. Dora’s ability to manage complex tasks and her commitment to operational excellence contribute significantly to NEXUS’ ongoing success.

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Brenda Olivares

DIRECTOR OF STAFF SUPPORTED HOMES

Brenda Olivares

DIRECTOR OF STAFF SUPPORTED HOMES

Brenda has been a dedicated member of NEXUS Community Support Society since 2021, beginning her journey as a casual Support Worker. Over the years, Brenda has advanced within the organization, serving as a Team Lead in 2022, a Program Manager in 2024, and assuming the role of Program Director in 2025.
Throughout her time at NEXUS, Brenda has focused on building strong, trusting relationships with individuals, staff, families, and health professionals in the Creston community. Known for her calm and collaborative approach, Brenda thrives in high-pressure situations and is deeply committed to fostering a supportive, person-centred environment for both the individuals we serve and the teams that support them.

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