Terms of Use
Terms of Use
1. Agreement
These terms and conditions (the “Agreement”) govern your access to and use of the www.nexussupport.ca website (the “Website”) and any related products or services (collectively, the “Services”).
This Agreement is legally binding between you (“User”, “you”, “your”) and NEXUS Community Support Society (“NEXUS”, “we”, “us”, “our”), a registered Canadian charity operating in British Columbia.
By accessing or using the Website and Services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you are using the Website on behalf of an organization, you represent that you have authority to bind that organization to this Agreement.
If you do not agree to these terms, you must not access or use the Website or Services.
2. Accounts and Membership
If you create an account on the Website, you are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted under your account.
You agree to:
- Provide accurate, current, and complete information
- Notify us immediately of any unauthorized use or security breach
We reserve the right to suspend, disable, or terminate accounts that:
- Violate this Agreement
- Contain false or misleading information
- Pose a security or reputational risk to NEXUS
3. Links to Third-Party Resources
The Website may contain links to third-party websites or services. These links are provided for convenience only and do not constitute endorsement or affiliation.
NEXUS is not responsible for the content, policies, or practices of third-party resources. Accessing third-party links is at your own risk.
Some links may be affiliate links. If you choose to engage with those links, NEXUS may receive a commission at no additional cost to you.
4. Prohibited Uses
You agree not to use the Website or Services:
- For any unlawful purpose under Canadian federal, provincial, or local law
- To violate intellectual property rights
- To harass, discriminate, threaten, or harm others
- To transmit malicious code, spam, or deceptive content
- To interfere with Website security or functionality
We reserve the right to terminate access for violations of this section.
5. Intellectual Property
All content on the Website, including text, graphics, logos, and design elements, is the property of NEXUS or its licensors and is protected under Canadian intellectual property laws.
No rights or licenses are granted to Users except as expressly stated in this Agreement.
6. Limitation of Liability
To the fullest extent permitted by applicable Canadian law, NEXUS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Services.
In no event shall NEXUS’s total liability exceed the greater of CAD $1.00 or the amount paid by you to NEXUS (if any) in the one-month period preceding the event giving rise to the claim.
7. Indemnification
You agree to indemnify and hold harmless NEXUS, its directors, officers, employees, and agents from any claims, losses, or damages arising out of your use of the Website or violation of this Agreement.
8. Changes to These Terms
We may update this Agreement from time to time. Updates will be posted on the Website with a revised effective date. Continued use of the Website constitutes acceptance of the revised Agreement.
9. Contact
For questions about these Terms of Use, please contact us via www.nexussupport.ca.
Last updated: January 2026
Privacy Policy
1. Overview
NEXUS Community Support Society is committed to protecting your privacy in accordance with Canadian privacy legislation, including:
- Personal Information Protection Act (British Columbia) (PIPA)
- Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable
This Privacy Policy explains how we collect, use, disclose, and protect personal information through www.nexussupport.ca.
2. Information We Collect
Automatically Collected Information
We may collect technical data such as IP address, browser type, pages visited, and access times for security and analytics purposes.
Personal Information You Provide
You may voluntarily provide personal information such as:
- Name
- Email address
- Phone number
We collect only information necessary for the purposes identified.
3. Use of Information
We use personal information to:
- Respond to inquiries
- Provide services and information
- Improve Website functionality
- Meet legal and regulatory obligations
We do not sell personal information.
4. Disclosure of Information
Personal information may be shared only:
- With service providers assisting in Website operations
- As required by law
All service providers are required to protect information in a manner consistent with this Policy.
5. Retention
Personal information is retained only as long as necessary to fulfill identified purposes or meet legal requirements, after which it is securely destroyed.
6. Your Rights
Under Canadian law, you have the right to:
- Access your personal information
- Request correction of inaccuracies
- Withdraw consent (subject to legal limitations)
Requests can be made by contacting us through the Website.
7. Cookies
We may use cookies for functionality and analytics. You may control cookie preferences through your browser settings.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is completely secure.
9. Changes to This Policy
Updates to this Privacy Policy will be posted on the Website with a revised date.
Last updated: January 2026
Disclaimer
General Information
The information on www.nexussupport.ca is provided for general informational purposes only. While we strive for accuracy, NEXUS makes no representations or warranties regarding completeness or reliability.
No Professional Advice
Content on the Website does not constitute legal, medical, financial, or professional advice. You should seek appropriate professional guidance as needed.
Limitation of Liability
NEXUS shall not be liable for any loss or damage arising from reliance on Website content, to the maximum extent permitted by Canadian law.
External Links
The Website may contain links to external websites. NEXUS is not responsible for the content or practices of those sites.
Changes
This Disclaimer may be updated at any time. Continued use of the Website constitutes acceptance of any changes.
Contact
If you have questions regarding this Disclaimer, please contact us via www.nexussupport.ca.
Last updated: January 2026