Key Duties and Responsibilities
- Ensures that all programs and services deliver support in a way that best meets the needs of each individual we support, empowering uniqueness, individuality and the right of choice.
- Works with Senior Leadership Team members to ensure service delivery aligns with NEXUS’ Mission, Vision and Values.
- In consultation with the CEO, the Program Director will assign tasks and duties to Managers to meet the operational needs of the Society, its programs and those who receive services.
- Support, schedule and, where needed, facilitate team meetings, including Managers, front-line staff and Senior Leadership.
- Conducts performance appraisals, sets goals and provides feedback for improvement for Managers.
- As a member of the Senior Leadership Team, the Director understands the importance, value and purpose of corporate policies and procedures; thus, assists in policy development and implementation – including manager and line-staff education.
- Works collaboratively with Managers to ensure that all programs operated by NEXUS are in alignment with internal policies, procedures, and protocols along with policies, regulations and expectations of external sources such as: funders, health authorities, WorkSafeBC, collective agreement(s), labour laws, etc.
- As a member of the Senior Leadership Team, the Program Director understands the importance, value and purpose of corporate policies and procedures; thus, assists in policy development and implementation – including manager and line-staff education.
- Plans, and where needed, facilitates employee development and/or team building opportunities for members of the Leadership Team and program delivery employees
- Assists in the full contract life cycle, including proposal writing, program development and implementation, referral management and required reporting.
- Assists in community education and/or public relations; Under the direction of the CEO, assists in the management of the annual operating budget.
- Represents the Senior Leadership Team when working with front-line staff, persons served and their families
- Other related duties as directed by the CEO.
- Five years of executive/senior leadership experience, preferably in the Social Service Sector.
- Though not required, a degree in social work, human services and/or a health-related field is preferable.
- Two to three years’ experience in Staffed Residential Services.
- Previous experience with Behaviour Support Plans and/or direct services for those with Complex needs.
- Knowledge of CARF standards and how they are applied to direct service delivery
- Excellent oral, written, and interpersonal communication skills.
- Demonstrated teamwork, leadership and supervisory skills.
- Well-developed planning, organizing, and administrative skills.
- Strong technological skills and knowledge are required.
- The ability to work with and understand the Community Care Licensing Regulations.
- The ability to supervise NEXUS’s Leadership Team members through mentorship, empowerment and coaching.
- The ability to work through conflict in a constructive, educational and proactive fashion.
- The ability to function independently and frequently under pressure while managing multiple concurrent projects, tasks and deadlines, including participating in, resolving and effectively managing stressful and emergency/crises, is an ongoing expectation.
- Participation at meetings, conferences and other events may involve long workdays and/or evening and weekend work.
- This position requires the ability and willingness to work on-call, on a rotational basis, as required.
- This position will require the use of a personal vehicle for business purposes – expenses incurred are reimbursed per corporate policy.
- Maintains all employment-related training and certifications as required by policy