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Information Technology (IT) Technician

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The IT Technician will play an essential role in supporting staff and leadership with their daily technology needs. This position is responsible for providing direct assistance with IT-related issues, setting up new devices, troubleshooting devices, account and password problems, and tracking technology-related assets. The IT Technician will be proficient in both PC and macOS systems and will report directly to the Director of Administration and Program Supports.

We are seeking an individual who shares and upholds the core values of our organization, as we believe they are foundational to creating an inclusive, respectful, and empowering environment for all.

Schedule: Monday to Friday – 6 hours per day (Part-time)

Rate of Pay: $25.00 to $29.00, depending on experience and qualifications

This position will have the option to work in-office or hybrid remote at one of the following office locations: Cranbrook, Creston, or Kamloops

Location: Cranbrook, Creston or Kamloops, BC Status: Part Time

More Details

Key Duties & Responsibilities:

Staff and Leadership Support:

    • Assist staff and leadership with daily IT-related issues, including troubleshooting software and hardware problems.
    • Respond to staff inquiries and work with them to resolve any technology challenges.

Device and System Setup:

    • Set up and configure new technology, including computers, phones, and other devices.
    • Ensure devices are ready for use, including installation of necessary software and tools.

Account Management:

    • Perform password resets and assist with troubleshooting account-related issues.
    • Support staff with logging in, setting up accounts, and resolving access issues.

Asset Tracking and Inventory:

    • Track and manage technology-related assets, including computers, peripherals, and software licenses.
    • Maintain an up-to-date inventory of all technology-related equipment.

Technology Support and Troubleshooting:

    • Provide troubleshooting support for common IT problems on both PC and macOS systems.
    • Offer timely assistance to resolve system or software malfunctions.

Vendor Coordination:

    • Assist with technology purchases and liaise with vendors as needed for hardware or software acquisitions.

Ad-hoc Technology Tasks:

    • Perform additional IT-related tasks as assigned by the Director of Administration and Program Supports.

Requirements

Qualifications:

  • Proficiency in PC and macOS operating systems.
  • Proficiency in Microsoft Office applications.
  • Experience in providing basic IT support or help desk support.
  • Strong troubleshooting skills and the ability to solve common hardware and software issues.
  • Good communication skills to assist staff and leadership with technology-related problems.
  • Ability to work independently and efficiently in both office and remote environments.
  • Basic understanding of common technology tools, systems, and software.
  • A high school diploma or equivalent is required; technical certifications or related experience is an asset.

Other Information:

  • This is a part-time position, offering 6 hours per day, Monday to Friday, with the option to work in-office or hybrid remote at one of the following office locations: Cranbrook, Creston, or Kamloops.
  • The rate of pay will be between $25.00 and $29.00, depending on the successful applicant’s experience and qualifications. Annual salary is based on 30 hours/week and will range between $39,000.00 and $45,240.00.
  • Occasional travel may be required to different communities and programs to provide on-site technology support and assistance.
  • The IT Technician must adhere to confidentiality policies regarding sensitive organizational information.

NEXUS is committed to supporting employment equity and diversity in the workplace.  We encourage all qualified applicants, including Indigenous Peoples, persons with diverse abilities, visible minorities, women, persons of diverse sexual orientation, gender identity or expression, and others who may contribute to diversity at NEXUS.

In the spirit of reconciliation, we are committed to increasing Indigenous representation throughout our organization and encourage applicants to self-identify as First Nation, Metis or Inuit when applying.